![]() ![]() If you have a valid claim, we will confirm that your policy will cover legal costs charged by a solicitor, as long as you follow the solicitor's advice and there is more than a 50% chance your claim will succeed. Our Motor Legal claims department will review the details of your accident and check you have a valid claim under Churchill's Legal Assistance Service cover. ![]() Your details will then be passed to our specialist Motor Legal claims department who will get your claim moving as quickly as possible. You'll need to tell us of your Legal Assistance Service claim when you report your accident to our motor claims department. How to claim on Churchill Legal Assistance Service Reporting your Churchill Legal Assistance Service claim If you need to speak to us, you can call us on Oh no! You and your car should now be ready to get back out on the road! But we'll still be here if you have any further questions about your claim. If you were entitled to a hire or courtesy car, the provider of the vehicle will have agreed with you what to do when your own vehicle is returned to you. If after speaking to them you're still dissatisfied, you can call our claims team on In the unlikely event that you are unhappy with your repairs you should raise this with the repairer. We have a team of engineers who regularly visit repairers to ensure they meet our high standards. What to do if you're unsatisfied with your repair If one of our approved repairers was used, your car will be returned cleaned inside and out and parts and repairs will be guaranteed for 5 years. If you were informed that an excess would apply on your car insurance, you'll need to pay that to the repairer. When work on your car is complete, the garage will call you to arrange for it to be returned. Who determines the value of your vehicle?įinalising your claim When repairs are complete There are some postcodes in Scotland and Islands where we are unable to provide free delivery. It is also subject to availability – we may not be able to find an exact match for your car. This service excludes theft claims and the minimum price of the replacement car is £3500. It's your choice.Ĭars come with a 12-month warranty (terms and conditions apply) and free delivery in most cases. Or you can downgrade and take the extra value as cash. You can upgrade the new car by adding your own money. ![]() If your car is more than one year old and is written off (Comprehensive cover) or if your car is more than two years old and is written off (Comprehensive Plus cover), instead of just being offered a bank transfer for the settlement value of your car, less any excess that may apply, we'll offer to help find you a replacement car using our trusted nationwide network. In cases where this is not possible, your claim will be settled based on the market value of your vehicle at the date of loss. If you're the first and only registered owner and your car is less than two years old, we will attempt to offer you a permanent replacement vehicle of the same make and model. If you have our Comprehensive Plus cover: If you're the first and only registered owner and your car is less than one year old, we will attempt to offer you a permanent replacement vehicle of the same make and model. In these cases, it is necessary for us to place a settlement value on your vehicle. This means your vehicle will be written off as a Total Loss. After an accident or loss, your vehicle may be considered more expensive to repair than replace. ![]()
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